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Where is Industrial Shelving Systems based?
ISS is based in St. Louis, Missouri, but we complete projects across the United States.
What are your business hours?
Our working hours are Monday through Friday from 8AM – 4PM.
What services does Industrial Shelving Systems offer?
ISS provides more than just products. We offer services throughout the entire project process. From an empty warehouse, to an overloaded parts room, we can design a storage solution for you. We have experts trained in AutoCAD that will determine the best layout to maximize your space. Just let us know the dimensions of your space, your storage requirements, and we’ll be able to design an efficient layout for you.
We also offer union and non-union installation crews. Click here for a free consultation.
What kind of projects does Industrial Shelving Systems take on?
ISS is more than just a shelving company; we provide storage and material handling solutions nationwide. From complete warehouse storage solutions to automotive dealerships, we have a wide scope of capabilities. Check out some of our projects here.
Is everything you offer listed on your website?
Only a small offering of our products will be listed online. We have many products that are offered on a job-to-job basis. We encourage you to contact us for a tailored solution if the products you see online don’t match your needs.
How is freight determined?
Freight Collect is offered and can be chosen at checkout by selecting the $0.00 freight method and specifying your carrier contact info and account number.
What are your lead times?
While we do stock various products in our St. Louis, MO warehouse and offer other quick ship products direct through several manufacturer programs, planning ahead is always your best way to ensure your project time lines can be met.
Do you offer quantity discounts?
As a distributor representing hundreds of manufacturer product lines, it’s difficult for us to publish an across-the-board discount schedule as our internal pricing varies greatly from brand to brand. Our long history and lasting relationships with many of our vendors allow us to receive competitive pricing for a wide range of material handling and storage equipment products. We always look out for our customers and pass savings along when available. We encourage you to request a quote for any size requirement, but especially for larger request and projects.
Do you offer credit accounts?
Credit accounts are offered for commercial customers. Customers would be required to fill out a credit application to apply.
Who can I contact for questions about orders?
Send an email to orders@industrialshelving.com for any order inquiries or chat / call for immediate assistance.
Where can I send quotes?
Quotes can also be sent to info@industrialshelving.com or quotes@industrialshelving.com.
Do you offer parts?
Parts for our items are available upon request. The best way to find out what is available is by chatting/ emailing or calling for assistance.
What should I do if my order arrives damaged?
Please inspect your order carefully upon delivery. If you notice any damage, you must note it on the driver's copy of the paperwork and report it to us immediately. This is required to ensure that a replacement can be provided at no cost to you. Failure to document the damage at the time of delivery may result in additional costs for replacement.
Are your products compatible with other brands?
Most brands are not interchangeable due to manufacturing differences. If you are unsure of the brand you are using, please contact us for assistance before purchasing to ensure compatibility.
Q1: How can I determine the brand of my existing shelving or storage system?
If you're unsure of the brand, check for manufacturer labels, part numbers, or any identifying marks on your existing shelving or storage. You can also send us photos, and our team can help determine compatibility.
Q2: Are there any brands that are known to be interchangeable?
While some brands may have similar designs, most manufacturers have proprietary measurements and attachment methods. We recommend verifying compatibility with our team before mixing brands.
Q3: What information should I provide when contacting customer support for compatibility questions?
To assist you accurately, please provide the brand name (if known), measurements of the components, photos, and any part numbers available. This will help us determine the best solution for your needs.